Our Hotel

Cancun, Mexico All-Inclusive Resort

Situated along the stunning Yucatan coast of Mexico, on the Caribbean Sea, our all-inclusive adult’s only resort in Cancun is an idyllic blend of traditional Mexican warmth and intimate elegance. Nestled along the glistening sands in Cancun’s Hotel Zone, Hyatt Zilara offers breathtaking views of the Caribbean Sea, exceptional dining and nightlife, and our signature Service From the Heart®.

Our spectacular all-inclusive resort features beautiful suites, oceanfront pools, including a beachside infinity pool that winds toward the ocean and a pristine white sand beach. As part of our all-inclusive Cancun vacation packages, guests savor gourmet cuisine in 6 culturally authentic restaurants, beachside and from innovative food carts that roam the resort. Sip top shelf cocktails poured by expert mixologists at 11 bars and lounges and enjoy tequila tastings with our sommeliers. Arrive, relax and take it all in. It’s all inclusive.


All Inclusive Amenities

All Inclusive Plan Includes:

  • All-suite accommodations with breathtaking ocean views on the widest beach in Cancun
  • Fine dining at 6 à la carté and gourmet buffet restaurants
  • 24 hour in-suite dining
  • Top-notch entertainment featuring live music and performances
  • Unlimited alcoholic and non-alcoholic beverages and snacks at lounges, swim-up bars and in your suite
  • Mexico's finest selection of craft-brewed bottled beers
  • Unique daily and nightly activities
  • World-class spa and wellness center, including Ludic circuit and hydrotherapy areas. 
  • Spectacular pools and relaxing cabanas
  • Impeccable, innovative service including beach butlers, and romance concierge
  • Dramatic beach front destination
  • If requested in advanced, unpacking services upon arrival. 
  • All rooms have a hair dryer, flat and curling irons are available upon request
  • Slippers in your room, for you to keep
  • Adults-only resort (minimum age 18)
  • All resort taxes and gratuities


Hyatt Zilara Premium Rooms Include: 

Enjoy a more exceptional and indulgent experience offered in our Swim-up Suites, Luxury Suites, and Presidential Suites. This plan includes the standard all inclusive amenities plus:

  • Extra-spacious suites with a terrace or balcony
  • Luxury bath amenities
  • Special welcome beverage
  • Premium alcoholic beverages and snacks
  • DVD library and a Bose sound system in Presidential Suites
  • Reserved beach cabana for all three categories.
  • Access to semi-private pool in Ocean View Swim-up Suites
  • In-shower steam room and jet walls in all three premium categories
  • State-of-the-art gourmet coffee system, Nespresso found in all three premium categories
  • Complimentary unlimited domestic and international telephone calls from Ocean View Swim-Up Suites and Presidential Suites
  • Exclusive access to Chef’s Plate gourmet restaurant for all three categories

More All Inclusive Amenities >>

Travel Tips

Whether you are traveling to Cancun for a business retreat or vacation, our beautiful beachfront resort has everything you need to stay connected, relax, dine and explore. Here are some helpful tips and travel information to experience the best of our Hyatt Zilara Cancun resort, from how to make spa reservations to booking ocean excursions. 

Q: Are kids allowed at Zilara Cancun?

A: No, the minimum age allowed is 18.

Q: How do I make reservations for the restaurants?

A: Reservations are available at check-in.

Q: Are there ocean excursions you can direct me to?

A: Yes. Ocean excursions can be booked via Best Day or at check-in at the excursion desk.

Q: Are the beach and pool cabanas available for everyone?

A: Pool and beach cabanas without numbers are available on a first come first serve basis. Cabanas with numbers are reserved and correspond to higher suite categories. Cabanas are by reservation during the foam pool party on Tuesdays.

Q: How far is the resort located from the airport?

A: The resort is about 30 minutes driving distance from Cancun International Airport.

Q: Are there malls nearby?

A: Yes. There are several shopping destinations just minutes away from our Cancun resort.

Q: Can I choose my room online?

A: No. Rooms are assigned only upon check-in and are subject to availability.

Q: How do I reserve a Spa appointment prior to my arrival?

A: You can arrange spa appointments through our concierge services by email.

Q: Does the Chef’s Plate charge a surcharge?

A: No, it’s available for guests staying in a premium Junior Suite and superior categories.

Q: Is pre arrival check-in available?

A: No, it is not.

Q: Can we use our country’s standard currency or do we need to convert to pesos at the airport?

A: You can use your own currency or exchange it at the resort for Mexican pesos.

Q: Is money necessary for anything at the resort?  
A: Yes. Money is needed for tips, bus rides, gift shop purchases, and jewelry.

Q: What is the smoking policy?
A: Hyatt Zilara Cancun is a non-smoking hotel and resort. Smoking is only allowed in designated areas.

Q: What types of beers are available?

A: We offer a variety of beers, including Dos Equis, Coors Light, Tecate Light, Superior. A selection of local artisan beers are available at Chef’s Plate or at the main Lobby Bar.

Q: I am traveling with a large group, how can I ensure our rooms will be close by to each other?

A: By contacting the front desk manager, but this cannot be guaranteed.

Q: Upon arrival, can I upgrade my room?

A: Yes, and you will be offered unique discounts upon check-in.

Q: Is the resort wheelchair accessible?

A: Yes.

Q: Is it possible to mail items that we purchased back home?

A: Yes. Standard rates and restrictions will apply, and is dependent on the terms and conditions of the airline, or courier service of choice.

Q: What laundry and dry cleaning services are available? Can I do laundry myself? What is the cost?

A: The resort does offer dry cleaning services for select items and varied prices. Look for a price list in the room.

Q: Does the hotel offer accommodations for people with severe food allergies (gluten free, dairy free)? If so, does the hotel need to be notified ahead of time?

A: Yes, we can accommodate those needs and will ask about them upon check in. All our restaurants will be informed by our staff.

Q: Does the resort have options for vegetarians?

A: Yes. We recommend that guests indicate their special dietary needs and restrictions prior to or immediately upon arrival so that we may make a note of this on their reservation and inform the relevant departments.

Q: Are cabanas available for rent? Is there a fee?

A: First come, first serve for cabanas are included at our all-inclusive Cancun resort. There are no extra fees. Reservations are accepted for Tuesday’s foam pool party with the purchase of the Champagne package.

Q: Do any of the restaurants close during certain times of the year?

A: Restaurants will only close for maintenance, but we will give notice to guests.

Q: What is the difference between an Ocean View and an Ocean Front room?

A: The Ocean Front room features unobstructed ocean views, access to the Chef's Plate and a Nespresso coffee system.

Q: Is there an ATM at the hotel?

A: Yes, in the lobby north corridor.

Q: Which restaurant(s) are recommended for large parties? Do these activities need to be planned in advance?  

A: Pelicanos and Spice are recommended for large groups. Yes, there is a charge for large groups and reservations are required.

Q: Are there tours available? If so, what kind?   

A: We do offer excursions and tours through an on-site third party.  


Q: Can you book off-property excursions at the resort?

A: Yes, by e-concierge or with our in-house travel agencies.

Q: Are Spa treatments included? If not, what is the general price and can they be booked in advance?

A: No, spa treatments are an extra fee. Prices vary depending on the treatment and the length.

Q: Are the pools heated?

A: Yes, the pools are heated.

Q: Are there balconies in all rooms?

A: Yes, all rooms have a balcony.

Q: Are there any restaurants opened for late night service?

A: The 24-hour lounge and in room suite service are available 24 hours. All restaurants close at 11:00 pm.

Q: Do you offer rates that are not all-inclusive?

A: No. The resort is entirely all inclusive.

Q: Do you have any unique offerings for birthdays, anniversaries and honeymoons?

A: Honeymoons get an in-suite complimentary amenity. For anniversaries or birthdays, we can provide special services at an additional cost. See the offers page for additional information on how to receive your complimentary amenity for your honeymoon.

Q: Does the resort have a swim up bar?

A: Yes, Pelicano’s has a swim up bar.

Q: Does the resort offer top shelf liquor at every bar?

A: Yes, top shelf liquor is offered at every bar.

Q: What type of liquor is included within the rooms?

A: Vodka, rum, tequila, gin, and whiskey (brand depends on the suite category) are included within the rooms.

Q: What types of vodka are offered on property?

A: Grey Goose, Smirnoff, and Absolut (brand depends on the suite category) are offered on property.

Q: What are the dress code requirements?  

A: Casual elegant and smart casual.

Q: Do you offer private dinners in-room or on the beach?

A: Yes, at an additional cost.

Q: Do you offer photography outings on the property? Does this need to be planned in advance?

A: Yes, depending on the requirements of the photo studio.

Q: What is the best way to contact the hotel directly?  

A: Please contact the hotel by email.

More Travel Tips >>

Hotel Features

  • All-suite accommodations with breathtaking ocean views located on the widest beach in Cancún
  • Fine dining options at à la carté and gourmet buffet restaurants
  • 24 hour in-suite dining
  • Top-notch entertainment featuring live music and performances
  • Unlimited alcoholic and non-alcoholic beverages and snacks at lounges, swim-up bars and in your suite
  • Unique daily and nightly activities
  • World-class facilities including a spa and wellness center, spectacular pools and relaxing shade shelters
  • Impeccable, innovative service including beach butlers, and romance concierge
  • Dramatic beach front destination
  • Over 6,500 square-feet of flexible banquet and meeting space
  • Adults only resort: minimum age 18
  • Smoke-free property
More Hotel Features >>

Map & Directions

Hyatt Zilara Cancun is only 15 minutes away from downtown and 20 minutes from the Cancun International Airport and near the best golf courses, shopping malls, restaurants and nightlife this city has to offer.


Prominently located on the widest stretch of beach in Cancun’s Hotel Zone.

More Map & Directions >>
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Check-in Time: 3:00 p.m.
Check-out Time: 12:00 p.m.

Blvd. Kukulcan KM 11.5, HZ, Zona Hotelera, Cancun, Mexico, 77500

  • Tel: +52 998 881 5600
  • Fax: +52 998 881 7399